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- Frequently Asked Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 24 hours!
Frequently Asked Questions
Q: Where do you ship from?
Shipped directly from our warehouses, wherever your item is stocked.
Q: How long does shipping take?
Delivery usually takes 10–25 business days, depending on your location. You'll receive a tracking number once your order ships.
Q: How much is shipping?
We offer free shipping on all orders
Q: Can I return or exchange a product?
Yes. We offer a 15-day return policy from the date of delivery. Items must be unused, in original condition and packaging.
Q: What if I receive a damaged or wrong item?
Contact us immediately at support@orevele.com with photos, and we’ll send a replacement or process a refund.
Q: Which payment methods do you accept?
We accept Mada, Visa, Mastercard, STC Pay, American Express, OmanNet, Apple Pay, and Tabby for installment payments.
Q: Are your products authentic and high quality?
Absolutely. Every item is handpicked for its design, material, and craftsmanship to ensure the highest quality.
Can I cancel my order after placing it?
Orders can be cancelled within 24 hours of purchase. After that, they are processed for shipping.
How can I contact Orevele?
Is it safe to shop on Orevele?
Yes — your privacy and security are our top priorities. Our store uses SSL encryption to protect your data, and all payments are processed securely through trusted gateways. We never store your payment details.